Upgrading Hardware on HP PCs – From the Desktop with Kevin & Randy | HP Computers | HP

Kevin: Hey Randy.
Randy: Hey there Kevin. What’s up? Kevin: Well I kinda need your help. I was
trying to upgrade my PC… Randy: Yeah, there’s wires hanging out the
back. Kevin: Well, I got a new video game and it
wasn’t installing so a friend of mine said just, you know, upgrade the video and the
memory, so I thought how hard can that be, just remove a few screws, put in something
new and, well, I don’t even know if I can put back together again, honestly. It’s kind
of pulled apart. Randy: No, I don’t wanna be putting that
thing back together. That looks like a mess. Kevin: So what do I do? How do I get this
thing running, or another PC? How do I upgrade my video?
Randy: Well, first of all notebooks, they don’t really have video cards so-
Kevin: So I got the wrong advice, huh? Randy: Yeah, so maybe now might be a good
time to do a Kevin and Randy Show on upgrading hardware?
Kevin: OK, let’s do that. Let’s talk about how to upgrade your hardware. Some tips on
all the main components so that you don’t end up with a computer that looks like this
at the end of your upgrade. Randy: Yeah. Maybe we can help a lot of people
by showing them how to upgrade memory, hard drives, power supplies, video cards.
Kevin: Those are all the common ones. That’s what you hear most of the time. OK, so let’s
do that. We’ll go through each of these for a notebook, and an all-in-one, and a desktop
and talk about the main things you should think about when you’re trying to upgrade
those components. So where do I start so that I don’t end up
like this again. Randy: So before you start, you want to do
research. Research, research, research. That’ll save you a lot of headache.
Kevin: OK. Randy: Go to the internet first. Go to HP’s
website,www.hp.com. Kevin: OK, which is where we’re at now.
Randy: Yeah, and then go to support and drivers, and enter your product model number. You can
find that usually on a little label that’s adhered to the side of your PC case. Let’s
use this tower here. Kevin: Yep. Right here. It’s got it – model
number. This one is a P6-2003w. Randy: You can also find the model number
on the product packaging. Okay, so now you’re at a product support site. This is where you’ll
find support information. HP does a pretty darn good job about putting this stuff out
there. Kevin: OK so this where all of the stuff for
your product is? Randy: Yeah. And you want to find out what
this thing comes with, right? So where you find that information is in the product specifications.
So on the site there you go into a category called Product Information.
Kevin: Alright. Randy: You should find the product specifications
inside there. Kevin: Right there. “HP Pavilion P6, product
specifications. Randy: OK, and this is the product specifications.
If you go ahead and scroll up you’ll see that there are all kinds of hardware component
information. Kevin: Right there. There’s memory,
video graphics… Randy: Yep, and it says “Memory upgrade
information”. Kevin: Oh hey, right there. “Memory upgrade
information”. Randy: So you can find the information that
you need to upgrade many of the components in your computer just using this alone.
Kevin: Just using this part. OK. So what would I do if I wanted to find out, like, the video.
So this here shows me the memory. Is the video the same thing?
Randy: Well, the video says that this particular unit comes with Integrated Graphics but that
doesn’t mean you can’t put a video card in there, and we’ll talk about that later when
we talk about video cards. But another good place to go for that information is the
motherboard. A lot of your upgrade information comes from your mother board, and HP even
has a motherboard specification, and it’s even linked to there from your product specifications.
And this happens to be a motherboard specification for a Holly.
Kevin: Oh OK, so it’s got further details of each thing that can plug into this motherboard.
Randy: Yeah, it tells you the chipset it comes with, there’s one called video right
there. Kevin: Processor upgrade, memory upgrade,
so this has all your main component upgrade stuff right here for the motherboard.
Randy: Right. Kevin: Excellent. OK, so once I’ve researched
my product and know what I can put into it, then I can go to the store and get it? Is
that the next thing? Randy: Well, another good thing before you
add a video card, or memory, or whatever, you want to actually figure out how to do it first.
Hopefully there’s some information out there that shows you how you can upgrade a video
card, like in in this tower. Kevin: OK.
Randy: So let’s go back a few steps to go back to the support site.
Kevin: OK. Randy: OK. And If you go to the “How to”
category — that’s how to do stuff on your PC. There’s another one called “Adding and replacing hardware”, and there’s lots of articles
in here as well. Replacing the power supply, adding a CD/DVD drive — why don’t you just
bring one up as an example. Kevin: Adding or Replacing Expansion Video
Card. Right there. So I can add a video card to his PC.
Randy: Yep, and there you go. These are really nice articles. It even has a video that you
can view. Kevin: It shows you the step by step process
as well. So it’s got a video with the whole process, and then little steps here that show
you each important part. Randy: Yeah, animated graphics, and you can
print it out. So it’s a very useful tool. If you can find one of those on HP’s website
they’re great. Kevin: It would have helped me a lot I tell
you, when I started taking that notebook apart. It took a couple of hours just taking screws
apart. This would have helped so much. Randy: Hopefully you’ll have something like
this if you ever go to upgrade. Kevin: Alright so then, I know I can get in
to it, and I know what the specs are for the product, so now what? What do I do now?
Randy: Well you should probably go do a dry run first.
Kevin: A dry run? Randy: Yeah, like if you’re going to upgrade
memory, actually go and open the case and look at the memory.
Kevin: So you’re saying open up the PC , use this kind of stuff, get in there and see if
I can actually make the change to the part? Randy: Yeah, so there’s like things that you
do before you get in there and start working around, there’s some important things you need
to do like you need to shut it off properly, and then you also need to pull the plug, right?
The power. And there’s some things you need to know, like E.S.D. and stuff that we’ll
go into in a sec. But the first thing is shut it down.
Kevin: OK, so let’s shut it down then. Randy: Now, you’re in Windows 8?
Kevin: Yep, I am. Randy: So you’re going to have to-
Kevin: So go over here, back to the Start screen and then to the Charms menu , Settings
Randy: You’re doing great. Kevin: Yeah you taught me all this stuff before.
[laughs] And then go to the power setting right there,
and I have to make sure that when I’m shutting this down that I’m holding down Shift, right?
Randy: Yeah, in Windows 8 if you hold down Shift and then click Shutdown it’s a full
power shutdown, which is better for upgrades. Kevin: Alright, it’s off so now I’ll just
start unplugging it? Randy: Yeah. Pull the power cable. And actually,
pull all cables. Unplug everything, make sure you know where they go. Also, if you have
it E.S.P. is important, it stands for Electro-static discharge. When you have a case open, you
have little microelectronics in there that are sensitive to electricity. You know, like when you
rub your feet on the carpet and zap something? If that happens inside there while you’re
working on it – boom, you’ve damaged some expensive components. Kevin: So that’s what this is? Randy: Yeah, but if you don’t have it, work
over a kitchen table, over linoleum, or hard floor or something. Definitely not over a
carpet so that you’re not generating that charge. Yeah, E.S.D. is definitely preferred,
like if you have a mat or a special wrist strap.
Kevin: So the main thing is you want to make sure you don’t have static build up as you’re
touching the inside. Randy: Definitely.
Kevin: OK. Randy: So let’s talk about the different types
of coverings that we have here. Kevin: So the notebook.
Randy: Right, so your notebook – a lot of HP computers have access panels. Some don’t,
so why don’t you flip that over there. Kevin: OK. So when you’re saying access panels
you mean to get to the parts that are inside here.
Randy: Correct. Kevin: Because I took a few of these things
off in my trial. Randy: So you may want to go in there and
upgrade memory for example, but you may find that it’s very difficult to get to. Now in this
case, this is a good example of lots of access panels to get to the various parts.
There’s the battery compartment there, here’s the hard drive, there’s the memory cover that
you can just easily access one panel and remove it to get to the part that you need to upgrade.
Kevin: OK, so for this one to get to memory I would just have to unscrew these, pull these
off and the memory should be right there. Randy: Yeah and there’s usually little symbols
or it’ll be labeled memory. Kevin: There’s the keyboard, and there’s a
disk drive. There’s memory. Yep. Randy: And these TouchSmart’s here, the All-In-One’s
— the big ones — they’re similar. On the back here there’s usually some access panels.
And again, those parts replacement articles that are on the website —
Kevin: The Add Hardware stuff, mhmm. Randy: — they’ll show you all that. And here,
towers are usually very upgradable. And so what they have here is they’ll have an access
panel to where there’s, like, one screw and you can slide this panel off, and I’ll just
set that off to the side, so that you can get in there and you can access the components
like hard drive, memory, and whatnot. Kevin: This looks like it’s a lot easier to
get inside of that than in there. Randy: Towers are more upgradable than notebook
PC’s. Kevin: OK, so that’s how we get in to them.
You just look at their access panel. Use the document with the video in it that shows how
to get into it. Randy: Mhmm.
Kevin: OK. Now we’ve opened the cases, we’ve looked into all the access panels and all
that. Let’s talk about upgrading some of the hardware like the memory. I clearly-
Randy: Memory is a good one, because it’s like the number one thing that people do.
Kevin: That’s right and I didn’t do it very well. So clearly my first attempt was a failure,
so walk me through this. What do I need to do to upgrade the memory on this notebook?
Randy: OK, well first, based on your research after you’ve figured out what memory you need
there are some limitations. You need to know how high you can go. How much memory you can
install in there, and that’s going to depend on your hardware and your operating system,
so you need to know it can only go as high as the lowest of those two. So for example,
your hardware may be able to do 8 gigabytes of memory, but say you’re running a 32-bit operating
system like XP or something then you’re only going to get a little under 4 gigabits.
Kevin: OK. So you just need to be aware when you’re researching, if you’ve got a 32-bit
operating system there’s going to be a limitation on how high you can go. Check how high you
can go from your hardware. Randy: Because you don’t want to go buy a
bunch of memory that you’re not doing to use. Kevin: That makes sense.
Randy: So why don’t you grab the memory? Kevin: Yep. Alright, so I got this memory
here. Randy: Yeah, notebooks use SO-DIMMs. That’s
the smaller ones. And the bigger ones are called DIMMs for the tower PC.
Kevin: So that would be for you there. And we’ve got them in these cases to keep the
static out of them. Randy: Yep. That’s right, so that you don’t
damage the components through that electricity. Kevin: And you want to touch the sides on
these as well, right? I don’t want to touch this stuff.
Randy: You want to wield the DIMMs by the side when you go to install them, but the
first thing that you want to do is flip that notebook over and open the memory door.
Kevin: Alright, and the memory is right here as I can see by the symbol that looks like
one of these little SO-DIMM memory chips. Randy: Yep. You undo one screw on that particular
model. Kevin: Yep, pretty easy. Just kind of prop
it up a little bit. Randy: And then you’ll want to insert the
SO-DIMM in at a 45 degree angle. Line up the notch. There’s a little notch there.
Kevin: Yep, locks right and then just push it down in, and it snaps in.
Randy: It’s that easy. Kevin: I’m gonna stick this access door back on and
should be good to go to start it up and make sure it all installed correctly, right?
Randy: Yep. Kevin: Alright.
Randy: And now on this guy right there, the TouchSmart, the All-In-One, it’s similar.
They run off of notebook hardware, so they’ll most likely use SO-DIMMs as well. There’ll
be an access panel. Sometimes you’ll have to remove the entire rear panel, like on this
one, but a lot of models will just have, like you had there, a memory access panel
that you remove and just snap in just like you did there.
Kevin: OK. So you just look on the document, it tells you how to open it. Same thing. OK.
Randy: Now, towers are pretty good. They’ll usually have, like here you can see, there’s
an open memory slot that’s right there and we’re gonna install this DIMM. What you do
with them, it’s very similar, you just line up the notch inside of that slot there, and
that just goes in there. You push straight down, put your fingers on the top edge and
then just push straight down and you hear it snap into place. And there’s two clips,
one on either side, that can kind of come in and grip it.
Kevin: That’s what the snap sound is. So it’s locked in. OK.
Randy: The key here that you want to know is you want to try and use the same make and
manufacturer of memory DIMMs. So when you’re out there doing your research find out what
comes with it, verify it and if you can take the DIMM out and take it to the store if you’re
buying locally, like we said earlier, then that’s great because that’s your greatest chance
for compatibility, but like here we have two different types , your systems only going
to run as fast as the slowest of those two DIMMs that you put in there. So that’s just
something to consider. It’ll still work great it’s just not gonna be as fast.
Kevin: Right. So you just want to make sure that if you have two of the same kind you’ll
know that they’re gonna run at the highest speed possible, but if you have one that’s
got a faster speed rating than the other it’s gonna go with the slower speed rating so you’re
not getting the full value of that higher speed rating.
Randy: Right, so if you can, buy the same make and manufacturer as what came with.
Kevin: Right. OK, that’s easy enough to know. Two of the same kind.
Let’s talk about upgrading the video card then. I clearly failed at that as well, because
it didn’t even have a video card so — Randy: It goes back to the research.
Kevin: Right. Are there notebooks that you can upgrade the video card? What do I do with
that? Is there an option here? Randy: Notebooks? No, but again research,
right? Your research would have found that that’s a no. No video cards for notebooks,
which almost every notebook already has a port on the back so that you can output to
another monitor but you can’t upgrade the video card to make your games faster. About
the only you can do there is memory. Kevin: OK. So because it’s got he built in
video card there there’s not really a slot to stick one in, so you can pretty much just
do video out. Randy: Yeah, so like with this TouchSmart,
again, most of those video cards aren’t really upgradable. Some have MXM slots, but they’re
really hard to get to so really the answer is no, but if all you want to upgrade for
is to add another monitor like you’re gonna do a presentation or something, you can use
a USB video adapter, it’s not gonna be faster but —
Kevin: So one of these right here? Randy: Yep. Why don’t you bring that over
here? Kevin: So you may not have a video out like
the notebook does or even with the notebook this would work too.
Randy: That’s true. That’ll give you another video card that you can use to add another
display device. Kevin: So I just run USB out and I can go
to a DVI port for another monitor and install the drivers.
Randy: Yep. It’s that easy, for the most part. Kevin: OK.
Randy: Now for towers, yes you can upgrade. These are like little gaming machines.
Kevin: That’s why so many people use the desktops for power computing and all that because you
can add more to them, and upgrade and change them.
Randy: That’s right. And in order to upgrade these they usually have a special slot called
a PCIE x16. Right here, this is the video card slot.
Kevin: OK. Randy: Now remember we researched the specs
on this one, and we found out that It has onboard video which is coming out the back
here but we see that we have an open PCIE x16 slot to where we can add a video card.
So we went ahead and did that and got a video card.
Kevin: So this is a PCIE x16 card. This is if I were wanting to have the latest, greatest
games, I probably should get a desktop PC to upgrade.
Randy: Yes. Kevin: -Pull this from the electrostatic discharge
bag. Randy: And I’ll need a screwdriver too.
Kevin: Right. Randy: Not only will installing this make
the graphics faster, but it’ll kinda help open up your motherboard, right? Cause your
motherboard is spending processor power to support your onboard video, so you don’t have
to do that anymore. It’s all done here. Kevin: So it gives more power to your just
because it’s centralized on that card. Randy: Yeah, adding a video card is a very
good upgrade. So I’m gonna undo this little bracket here really quick and remove this
little spacer here, and then the way to install is there’s a little retaining clip at the
end so you just line it up in the slot like you did for the memory and put it in there.
Wires can kind of get in the way so you have to watch out for those.
Kevin: So one good thing about PC’s is they all have to line up. You can’t really force
anything to fit. It either is going to fit, or you have the wrong part.
Randy: Yeah, there’s a notch in the slot there that needs to line up.
Kevin: There you go. I heard it snap. Randy: You heard it snap into place?
Kevin: Yep. Randy: Then we just replace the bracket. The
other thing is when you’re doing the research for this beforehand, you’ll want to find the
video card driver on the internet. Kevin: Oh right. You’ll need to have the software
to run this after you’ve installed it. You’re gonna have to have software and drivers so
that the PC knows how to use that card. Randy: Yeah and it may come in with a disc,
and if that’s the case then you’ve already got it. And for most of these they’re plug
and play for Windows. If you have Windows, once you install the card and you fire it
up the first time, you turn it on — boom. It’ll just come up in plug and play and you’ll
be functional, and then you can go out on the internet and download the latest drivers.
Kevin: That makes sense. What if you get a video card though that actually doesn’t start
up. It’s not pulling enough power, or is there other things you have to think about with
video? Randy: Yeah, if you’re going to go get a really
nice video card that has a lot, sometimes those nicer video cards have more power demands
so you’ll want to check the label on your power supply to see how much overall total
wattage it has, because you may need to upgrade the power supply as well, which is actually
fairly easy on a tower. They’re called ATX designs and there’s just four screws in the
back and it slides out. Kevin: So it’s pretty easy and that’s one
you could go in and say I need an ATX 600 watt power supply or something.
Randy: Whatever that video card requires. The hardest part with these is all the little
connectors that connect to all the various parts so make sure that when you take them
off you label them. That way you can compare- Kevin: -And put them right back in the exact
spot you took them from you don’t end up like I did where everything’s just scattered.
Randy: And take that power supply if you can and when you take it out take it to the store
and say I need one like this that has these connectors, but I need the 600 watt or whatever.
Kevin: Right, the higher power. OK, so that makes sense. So if you’re doing video or even
some of the other components you want to make sure you have enough power to use those components.
Randy: Yes. Kevin: OK. So is there anything else you have
to consider when you’re starting this up? Are there changes you have to make?
Randy: Yeah, there’s this situation like with the newer PC’s, Windows 8, where if you have
an older video card and you pop that in to some of these PC’s that have what’s called
UEFI and secure boot it won’t work. It’ll just come up and it’ll just be a blank screen
and you won’t know why it didn’t work. Well, one thing you can check is to go in and disable
secure boot to see if that’s what’s causing it not to boot. If you want to use it you’re
go and have to disable secure boot. Kevin: OK.
Randy: And we can show you here on this TouchSmart. Why don’t you plug it in?
Kevin: OK. Randy: And then we’ll turn it on, and I’ll
just show you where that is in the menu really quick.
Kevin: So any of the new HP Windows 8 PC’s have UEFI and so if you’ve got that great
old video card from your last machine that’s got a better video card than now you need
to do this. Randy: Yeah, if you popped a video card into
a Windows 8 PC and it’s not booting go in here and check this.
Kevin: OK. It’s plugged in. Randy: Turn it on. Press the escape key a
couple of times until you get into. . .until a start menu appears.
Kevin: There it is. Randy: And we’re going to press the down arrow
key on the keyboard until it says Computer Setup. That’s the BIOS. We go in, you press
enter, and then I’m gonna press the right arrow key a couple of times until I see Security.
I’m gonna go down to where it says Secure Boot Configuration. I’ll hit enter. You’ll
see a read screen. Kind of scary, but it’s OK. We’re gonna press F10 to continue and
we’re gonna disable Secure Boot. And then I’m also going to enable Legacy Support.
Kevin: So you’re saying turn off the new feature, turn on the old feature to make it work.
Randy: Exactly. I’m going to hit F10 to accept. Kevin: To save it.
Randy: F10 again to Save Changes and Exit. I’m gonna press enter. Now I’m gonna say yes,
and it’s gonna boot in and hopefully you’re gonna find that it’s gonna boot using your
old video card. Now when this comes up it’s just asking you to complete the operation
by entering a code. Kevin: It’s saying you changed the mode, just
to let you know. Do this so that you’re really changing the mode.
Randy: Yeah it says type 5381 plus enter. So why don’t you go ahead and do that?
Kevin: 5-3-8-1-Enter. Randy: And your code may be different. And
then it starts up into Windows 8. Kevin: And then you should see it, and there
you go. OK, so that’s all you need to know for video update then, so once you’ve added
your video card, got your power supply, if you’re in Windows 8, change the secure boot
if it’s an older card. Alright other than that we’re good to go? No other major changes
that you need to think of? Randy: Let’s turn this back off. Let’s power
down, shut down, so that we can prepare it again for hard drives.
Kevin: For another component. Randy: For another component, yes.
Alright, so let’s talk about hard drives. What do we have to do to upgrade or replace
a hard drive? Do I just dive in or is there anything I need to think about first?
Randy: Well, yeah you do. If you’re gonna replace the main hard drive like your hard
drive failed, you need to have a recovery solution. Recovery media that you can put
in after the hard drive’s replaced so that you can restore the original system image.
Kevin: OK. Randy: All the software that came with your
computer. Kevin: So I have to run the recovery system
through the recovery disc or something to put it all back on to the new hard drive.
Randy: Right, after it’s replaced. You need to know that. Make sure you have recovery
discs before you go in and install it. Kevin: Right, and that your drive is at least
as big as your previous drive or has more space than that.
Randy: Very good. You don’t want one that’s too small.
Kevin: OK. So is that the only thing I need to be concerned about? Should I just dive
in? Randy: Yeah just go ahead and dive in, flip
it over like you did for memory and- Kevin: This seems easy. I’m getting pretty
good at taking screws out of these laptops, let me tell you.
Randy: There should be an area for the hard drive there.
Kevin: So right here. It says hard drive, shows a picture of little disk drives. And
then just a couple of screws to take out here, and just pop it up a little bit. And there’s
a printed thing in here that tells you the main steps. Unscrew one more little screw
here so that it loosens it, and then there’s a tab right here that helps you pull it out.
You just lift it up and pull out. Randy: Yep that’s how you do it on our PC’s.
Kevin: It’s that easy. So say I have a new one. I take that new one and just slide it
back in right? Same thing? Randy: Yep, you slide it in. That’s an mSATA
drive. Kevin: OK, so this is mSATA.
Randy: It’s mini. Smaller than a regular SATA that you’ll see over here on the tower.
Kevin: Are there other types of drives that you might see out there?
Randy: Those are the two big ones. There’s IDE but they’re older.
Kevin: OK, so on the older PC’s you might run in to an IDE drive but for anything in
the last 5-10 years you’re probably in SATA. Randy: Yeah, when you’re doing your research
ahead of time make sure that you get the right type that matches your computer.
Kevin: OK, yep all part of that research. Randy: Now your TouchSmart and AIO’s up here,
they’re very similar to what you just did. Kevin: About the same kind of parts?
Randy: Yeah mSATA parts usually. I think there’s a few out there that have regular SATA, but again you’ll have
an access panel that you remove to do that. Also here’s the tower. You’ll see the drives
are much bigger. There’s four screws holding it in and it has a bigger SATA cable here
and here’s the power cable. This particular model does not have space to
install an additional hard drive, but a lot of the tower PC’s that HP makes do have a store
bay. Kevin: Another slot so you can have more than
one disk drive in there. Randy: Yeah and then you can just use the
screws that come with to install it and then hook up the extra power supply and the SATA
cable that goes to it to get more hard drive space, but there is something that you kind
of need to know. If you’re going to replace the original drive as a boot drive, if you
go out and you try to get something too big, when I say too big that’s more than 2 terabytes,
you could run into some issues around how you partition that or make that. It won’t
work if it’s larger than 2 terabytes on previously MBR type setups. It stands for master boot
record. Kevin: So you mainly need to know if you’re
grading past 2 terabytes, if your hard drive is bigger than 2 terabytes you’re gonna have
to do something else. It’s not just gonna start up.
Randy: You might not have as easy of a time. So if you get something that’s bigger than
2 terabytes and you’re wanting to upgrade and do it yourself you may run into problems.
Just remember do more research and you’ll need to use a GPT if you want a partition
that’s larger than 2 terabytes. Kevin: OK, so a GPT partition is some software
that allows you to partition it to make it work?
Randy: It is a type. It’s like the master boot record kind of.
Kevin: It’s a way that the PC looks at the drive to understand it.
Randy: Think of it that way, yes. You’ll need to do more research if you’re going to go
down that road. Kevin: Alright, so should be easy enough as
long as you’re below 2 terabytes. If you go over 2 terabytes, research will help you figure
it out. OK, so anything else that we need to cover here on these?
Randy: For hard drives? That’s pretty much it. Kevin: OK, so now we’ve explained the main upgrades of all the main components that most
people do. The hard drive, memory, video card, on a notebook, an all-in-one, and a desktop,
but if you run into any issues you can go out to HP’s website and look for this stuff.
Like we said, research. Go to the HP.com website and look up everything on your product first
and you probably won’t run into problems later, but if you do you can still go to our website
and look for documents that’ll answer your problems or go to the HP support forums and
ask a question, ’cause people there are very sharp. They can help you with almost
any upgrade that you’re trying to do. So we hope that helps you. Happy upgrading.
Randy: Yeah, good luck upgrading.

61 thoughts on “Upgrading Hardware on HP PCs – From the Desktop with Kevin & Randy | HP Computers | HP

  1. love this no matter how many gamer,s I have (1200) PC seems to be a mystery.Since they game but don,t read and have little to say.Oddly this is more information then years of people chat online-my favorite Emails

  2. hi, i have problem in my internet. i cant go youtube google facebook. but i can go m.facebook.com m.youtube.com. other sites works normally. i have format my pc then my work normally 1day, then was again this problem. please help me

  3. It sounds like the websites think you are using a mobile computing device, like a Smart Phone or tablet.That's what the "m." means in the URL. Not all websites have a mobile version so you only see one version of those sites. Sites like facebook and youtube know you are on a mobile device and show you the mobile site by default.

  4. My all in one hp is complete trash it over heats in 30 min and it has nothing running and it over heats especially fast in games/video and even YouTube what can I do to make it better or do I just get a better PC

  5. We have another video on how to improve PC performance: /watch?v=m_JXuMxhyi8

    Try the tips we talk about in that video and see if it helps. Something to note, watching videos and playing games uses a lot of PC resources, which generates a lot of heat. Make sure your PC doesn't have dust or anything else blocking its air vents. Clogged vents will make a PC overheat quickly.

  6. ok thanks and one more question i have a problem creating new profiles it gives me an error saying i have used *&^ or other unsupported characters but all i put was god or new user but wont allow me to create it i followed all the steps & still the error anything i can do to fix this?

  7. Hmmm…that's an odd issue I haven't seen before. Are you logged in with a System Administrator account when you are trying to create the new accounts? Can you give me an example of the exact user name you are trying to use and the exact error message?

  8. i am in administrator account and it gives me an error like:/+[].>,= this characters are not allowed when i put EX:mike / god / kratos / lius / Johnathan / ray . it goes on also it does not let me change or add pass word to the accounts i have & i only have 2 i know you can have more but that error don't let me change or create new users need help

  9. This is something I haven't run into personally, but I just did some research and I saw a few forums saying to try starting in Safe Mode and trying to add the users, and if that doesn't work, try enabling the "hidden" administrator account. To learn how to do this, google "enable hidden user account in windows 7". The first result should show you how.

  10. ok thanks but when i try to enable the hidden administrator i got access denied in both regular and safe mode . also got the same error with the usable characters even in safe mode… some thing is really wrong with my pc lol

  11. Weird….I'm trying to research this as it's not something I've ever really run into. I found a forum post that sounded similar, and here is what one person said worked for them: "the check box for "User must enter a name…" was not checked. Checking it made "Share" show up in list of users." —in this text "Share" is the account the person was trying to create.

  12. can you help me, i have a HP pavilion p6157c Desktop PC and trying to upgrade the video card, but it doesnt have all the same options on hp's website as in the video. can you do a video or tell me what cards it can actually use?

  13. As we show in the video, you just need to find the specifications for your PC and look at the video section. I just found yours and it says you have onboard graphics, but that it supports PCI Express x16 graphics cards. Just google the name of your PC and "specifications" to see what your PC can handle.

  14. Very well done, thank you. One comment though, changing out the hard drive on a laptop could have been talked through. Changing out the hard drive in the tower of the pc, on the other hand, has more steps involved. I would have appreciated seeing the hard drive being replaced and a new one installed–step-by-step. Not just talking about it.
    That is the part of this video that I needed to see. Now I'll have to look further to find such a video.

  15. Which were you looking for more steps on, laptop or desktop? If you have an HP, I might be able to help you find videos/instructions specific to your model.

  16. i have an hp-pavilion p7-1423w. i already have a graphics card picked out that will work for my os and for my power supply. it has integrated graphics. all i really need to know is where i can get a manual for my tower and if all towers can have a graphics card installed.

  17. You are in luck. HP does a good job of giving you good hardware spec and upgrade documents and videos for the desktop PCs. Just go to hp . com and then click Support, select Support & Troubleshooting, search on your model number, from your product page you can get your specifications or select "How to" and then select "Adding/replacing hardware". Here you will find instructions for upgrading your hardware.

  18. I've got a Pavilion All In One Touchsmart PC. I'd like to upgrade the video card. I have never opened up an All in One and don't want to screw it up. Would you please provide some input on how to open this machine properly and how to upgrade the video card?

  19. hi there, i do have some problems with my HP pavilion 4-1238TX. Some of the key board button are not working. specifically, 6,7,Y,U,H,J,N,M button. how can i solve those.   

  20. Hi, I've got an HP 1502 lcd monitor, and whenever I turn the desktop on, the display, and the LED, keep on blinking. I usually have to switch it on/off, or sometimes even plug/unplug it from the power source a couple of times before the display stays on. But lately, the number of times I have to repeat my on/off ritual before the display steadies have increased. Recently, it got even worse. After turning on the desktop and going through it all, the monitor only displays a white screen with white stripes on it. I decided to disconnect my monitor from my cpu and substitute a different monitor, a crt, and this one works fine. What went wrong with my HP 1502 monitor? Can this still be fixed?

  21. Good Day! I've got an HP Omni 220 All-in-one Desktop PC,and I was wondering if it was possible if I could upgrade my graphics card and CPU. If it is possible,could I perhaps get a bit of know-how in order to open it up and do the rest?

  22. I have one question, I have a HP Pavilion p6243w Desktop PC and was looking to buy a gaming pc but I dont have That much money so I was looking to maybe upgrade it to a gaming pc so I could play games with 60+ fps and record for youtube at the same time could I get some help?

  23. I have a Hp pavilion slimline s5703w. I want to upgrade the graphics and the power supply so I can get better FPS. is there any good graphics cards from 100-150$ to improve my gaming

  24. I have a Pavillion 23-f364, wich I just realised has a PCI express half-length mini card socket on its motherboard, is there any graphics cards that can work with that slot? I am currently being heavily held back by the A6 5200, so if there is a video card that will work with that it will be an enormous help.

  25. How proprietary are hp components. I was planning on buying a desktop but I need to be able to upgrade it as technology advances. Like I know eventually the motherboard will need to be replaced for ddr4 ram or the next intel chipset.
    Will the other components work on another motherboard? Will the case secure it if it's the right form factor?

    my father had problems repairing dells because they had special connectors.

  26. I have a pavilion 20 all in one PC and I need to upgrade my CPU to run games better how can I do it @HP

  27. I have seen Notebooks that use the same Mobo and some has a spot for a GPU and VRAM modules, but it's sometimes occupied and sometimes not. Let's say you find one that's unoccupied and solder the correct modules in place. Aside from this being tedious and unnecessary, I wonder if it would work.

  28. I have the HP Pavilion Desktop 500-437C. I wanted to replace the current power supply, but there is no way to since the back where it should go is covered and can't be removed to add the supply. 🙁 How can I add one if there is a way?

  29. I have a hp pavilion 107-eb i've upgraded the power supply and gpu because it doesn't have an 6×2 connector. is it possible to upgrade the cpu without thermal paste

  30. I have an HP Pavilion Elite 9500y desktop with Windows Vista Premium Home. A lot of the games I want to play require Windows 7 at minimum. Would I be able to upgrade to Windows 7 without an issue? Also would I be able to run Playerunknowns Battlegrounds once I install Windows 7? I have Nvidia GeForce 9500 GS

  31. I have a HP Pavilion Desktop – 570-p050l with windows 10 I want to Upgrade SSD Video Card nVidia Geforce GTX 1060 and Power Supply other brand more than 500W
    but i researched specification on www.hp.com I can't found slot SSD and change Power Supply for this PC
    Can I upgrade that ? Thanks

  32. Hi, I was looking around and saw the HP Pavilion Power 580-023w, and tried finding it on your website and couldn't find it. I was wondering if it came with a wireless networking device inside?

  33. HP computers have an overheating issue and this has been the case for years. A brand-new HP PC is extremley loud relating to overheating issue!!!!!!!!!!!!!!!!!

  34. For laptop it has sodimm for memory dimm for desktop memory most laptop their gpu is not upgradable the only thing you can upgrade is ram and hdd maybe on gaming laptop you can upgrade the gpu

  35. Hi! I have a hp pavillion p6-2101ev and I put a graphic card Nvidia GT 1030 and motherboard doesnt accept it (beep noises).Please update the bios!!(Cupertino 2) or suggest other solution.Thank you!

  36. Brought a Pavilion m9500y 11 years ago with an Nvidia 9500 GS card and Vista Home Premium. Is there any way to replace all the parts in the case such as Motherboard and GPU with newer cards like an rx580? Otherwise I would have to look at a custom build from the ground up

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